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Support Policy

Last updated: November 19, 2022

We want to make sure that you are satisfied with our products and services. We offer support for all of our products and services. If you have any questions or problems, please contact us. We will do our best to help you.We value your feedback. If you have any suggestions on how we can improve our products or services, please let us know. We have a support policy available here

Support eligibility:

Our premium support is only available to those who have been explicitly chosen by us to be premium users. It’s worth the investment!

  • Purchase our products and plugins from our official website,
  • Get in touch with us using the email address you used to make the purchase.

Plugins purchased through any other website or emailed from any other address will not receive support from us.

Since those other sources must be completely unlicensed versions of our plugin, we cannot guarantee the security of your site. They may or may not contain viruses, trojans, malware, missiles, or malicious codes to steal your personal information.

Response time for support:

We understand that things don’t always go as planned, and we’re here to help. Our office hours are Saturday-Thursday 10:00 am-7:00 pm (GMT+6). You can reach us by email at

The first-come-first-served policy is always followed by us. It is common that our team is unable to reply to every email we receive immediately, and we ask for your patience while waiting for a response. In most cases, we will reply within 24 hours, but if you do not receive a response within that time frame, please do not worry.

What Our Support Covers

The support provided by WP AI Co-Pilot is only for products/services that are purchased directly from With the help of our customer support team, you will be able to get the following services:

  • Assistance with installations & configuration
  • Usage and Guidelines
  • Fixing bugs and issues

Product Support Sources

Pre-sales queries or any other questions can be addressed through Live Chat and technical support can be reached through the support ticket. Or for direct correspondence, please e-mail

In any case, we may request your site credentials if we need to examine your site thoroughly. Be sure to keep a backup of your entire site after you provide the site credentials. To provide the details securely, please follow the instructions provided by our technical team members.

You should also remember not to share your website’s credentials with anyone who claims to be a WP AI Co-Pilot member. To ensure that only the dedicated team has access to your credentials, you should always share your credentials in a support ticket and in a private replay.

Supplementary Sources

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: